1. The game happens in the real world

RLC sends you to real places. You are responsible for your own safety: obey traffic laws, respect private property, stay aware of your surroundings, and never trespass to reach a clue. Clues never require you to enter restricted or dangerous areas — if one appears to, stop and report it in the app.

2. Your account

You must be 13 or older to create an account (younger adventurers can play on a parent or guardian’s team). Keep your credentials to yourself; you are responsible for activity on your account.

3. Tickets and subscriptions

Tickets to official events are sold per occurrence. Prices are shown before every purchase, and every ticket requires the free RLC app to play — a ticket on its own does not let you play in a web browser.

RLC Pro is a recurring subscription that raises the limits on events you create; it renews until canceled through your app store or the web billing portal. You can cancel at any time and keep Pro until the end of the period you have paid for.

4. Refund policy

Ticket sales are final. We do not issue refunds. If you can’t make an expedition — plans change, weather turns, life happens — write to us and we will issue you credit toward another RLC event or purchase of equal value instead. Credit does not expire.

To request credit, email support@reallifeclue.com from the address you bought the ticket with, and include the ticket code. Credit is arranged by us directly; there is nothing to redeem in the app.

Two exceptions, where you get your money back rather than credit: if we cancel an expedition and you can’t attend a rescheduled one, and if you were charged in error (for example, billed twice for the same ticket). Nothing in this policy limits rights you have under consumer law in your jurisdiction that cannot be waived.

5. Content you create

Events, clues, and photos you create remain yours; you grant RLC the license needed to host and display them to the players you invite (and to the public, if you publish publicly). You may not create content that is unlawful, hateful, or that directs players into danger. We may unpublish reported content while it is reviewed and remove content that breaks these rules.

6. Fair play

No GPS spoofing, exploit abuse, or harassment of other players. Leaderboards may be corrected and accounts suspended for cheating or abusive behavior.

7. Liability

RLC provides the game “as is.” To the maximum extent permitted by law, RLC is not liable for injuries, losses, or disputes arising from real-world play. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

8. Changes

We may update these terms; material changes will be announced in the app before they take effect. Continued play after that constitutes acceptance.

Contact

Questions: support@reallifeclue.com